Refund and Shipping Policy

Refund policy

We are not required to offer you a refund if you simply change your mind.

If the product you have bought:

• Is faulty

• Doesn’t match the description you were given

• Doesn’t work like we said it would

please contact as soon as possible via our email enquiries@creativecorrea.au to discuss further. If you product is found to be faulty, doesn't match the description or doesn't work, we will provide either a refund or replacement. If you would like to know more about your rights under Australian consumer law, you can read more here - https://www.accc.gov.au/consumers/buying-products-and-services/consumer-rights-and-guarantees

Shipping Policy

Currently we only ship within Australia

Orders are posted on weekdays within 2 days of your order being placed. There may be delays over public holidays.

All items are posted through Australia post. Postage rates will vary depending on parcel size and weight, and will be calculated at checkout.

You will receive an email when we have shipped your order.

The shipping address you provide us at checkout must be written in English. If you provide an incorrect address, please contact us as soon as possible to change to the correct address. If your order has been shipped by the time you contact us, you will be charged the shipping fee again.

For information on refunds, please see our refund policy.

Please contact us via email or the contact us form here if your order has not been delivered by the estimated timeframe, has been damaged in transit, or if you have any other problems or enquiries related to shipping.

Effective date of refund and shipping policy:

10/10/2026